100% Reliable Service to Help You Get on Cloud with Ease

Perfectly designed VIP membership service system, providing a variety of service support and service guarantee for global users
to allow users to enjoy after-sales service, making cloud deployment easier and more efficient

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100 Times Outage CompensationPCCL-HK Network promises that if the product will not work properly and it is caused by PCCL-HK Network failure, we will provide 100 times of the time limit for compensation

Type of Compensation

  • Compensation for Outages

    Cloud server, cloud virtual host, and server hosting are completely inaccessible and cannot be used normally due to PCCL-HK Network failure.

  • No Compensation for Non-faulty Cases

    The user cannot access the cloud product due to false operation or being attacked, or the IP is blocked.

  • No Compensation for Carrier Failure

    Packet loss or delay caused by carriers or damage caused by force majeure and accidents is not covered by compensation.

5 Days RefundPCCL-HK Network guarantees unconditional refund within 5 days, and we are committed to creating a better server experience environment for you. Buy PCCL-HK Network server, we guarantee 5 days unconditional full refund

Refund

Refund FAQ

Refund Rule

Refund Rule

1. You can apply for a refund within 5 days after purchase;

2. Cloud server user is limited to a maximum of 1 refund and 1 unit per user, each user's cloud virtual host is limited to a maximum of 1 refund and 1 unit;

3. Failure to sign a contract and apply for an invoice;

4. Some active products do not support 5 days refund (for details, please see the rules of the event).

Refund Process

Refund Process

User Center Submits Refund Request > System Review Pass > Money is refunded to your PCCL-HK Network account and you can go check your account directly at the User Center.

Can I request a refund for renewal or upgrade order?

Can I request a refund for renewal or upgrade order?

Renewal and upgrade orders are sub-orders, you can't apply for a refund; if the main purchase order meets the refund rule within 5 days, you can apply for a refund;

7*24 Multi-level Customer ServiceA professional after-sales tech team will provide you with 365*7*24 technical service. If you encounter any problems during your use of PCCL-HK Network products, you can submit the work order in time or consult online.

  • Pre-sale Service

    The pre-sales consulting team will be happy to provide you with cloud product consulting, solutions and other services.

  • Sale Service

    one-to-one to provide full-scale architectural service and solutions

  • After Sales Service

    Professional technical support is 7*24 online, who guarantees your using experience of no worries.